What should I do if someone else has accessed my account?

If you believe someone has gained unauthorized access to your Xnvia account, act immediately:

• Change your password.
• Change your PIN.
• Review your recent account and transaction activity for anything you do not recognize.
• Contact Xnvia Support immediately at support@xnvia.com and explain what happened.

When contacting Support, use the email address registered with your Xnvia account whenever possible.

Xnvia may temporarily restrict certain account activity while the issue is reviewed and may request additional information to verify your identity and secure your account.